uBid.com auction site review – they don’t honor their money back guarantee or returns policy!

October 7, 2011
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uBid.com auction site review

uBid - the online auction marketplace that you cannot trust!

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I purchased a flat screen monitor on uBid.com. On 08-25-11 I purchased a monitor from Ubid.com. It was a good deal at about half off or so. But I did use a lot of bids to get it. So. I’m not sure how much I really did save – not a whole lot as they claim in their advertising.

Anyways, after 3 weeks (much longer then I should have had to wait) I received my merchandise, after opening the package and checking over the monitor I noticed that there was was no power cord included with the package. I called and inquired as to the power cord. They said they don’t carry the power cords.

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I said how am I supposed to use this monitor without the power cord? Their answer was they didn’t know. I asked to speak to a supervisor and got put on hold for over half an hour and then got back to the exact same person. I asked again to speak to a supervisor. I was put on endless hold again and then got hung up on.



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On 09-09-11 I contacted Ubid.com per telephone and advised the representative that I need a RMA# and a mailing ticket for FED EX to send the merchandise back (this is what their returns policy stated was required for returns to be processed). I was e-mailed all the information and the same day I send the merchandise back to Ubid.com.

My package was received by Ubid.com on 09-15-11 at 1:47 pm sign by E Pearson. I was told by a representative from Ubid.com that my refund will be issued within 10 days. Today is 10-04-11 and after several e-mails and phone calls to Ubid, I received no answer about my refund or a date when I’m suppose to receive my refund.

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I tried one more time this morning to speak to a representative and after being on hold for 75 Min which is an average hold time for Ubid.com, I was told there having technical issues and can’t access my account and I would be called back within 1 hour.
Needless to say, I never received a call back, nor have I heard anything about my refund via e-mail.

At this point I strongly believe, that Ubid.com is not issuing a refund, even though my return was exactly as described in ubids.com returns policy and procedures. I think uBid.com is a scam and I will never be bidding on another item there ever again.
Looks like I never get my money back. Lesson learned.

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2 Responses to uBid.com auction site review – they don’t honor their money back guarantee or returns policy!

  1. uBid Customer Care on October 10, 2011 at 4:23 pm

    We’d like to be able to respond in detail to this gentelman’s complaint and provide his refund – if he would contact customersupport@ubid.com with his name and order number we can help do that!

    One area we’d like to respond to is with regard to bids. He specified that he “used a lot of bids” to get the monitor so he wasn’t sure how much he saved. At uBid.com we don’t charge for bids – the only bidding that is done is by the customer, bidding as much as they are willing to pay for the item usually in $1 increments, on their own, and stopping when they don’t want to pay any more.

    We are very sorry for the frustration about the power cord, and want to help so we hope he will contact customersupport@ubid.com so we can do so!

    uBid Customer Care Team.

  2. Denver Pete on November 6, 2011 at 10:26 am

    Lot of money down the drain and nothing to show for it – uBid is a scam!

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