I purchased a flat screen monitor on uBid.com. On 08-25-11 I purchased a monitor from Ubid.com. It was a good deal at about half off or so. But I did use a lot of bids to get it. So. I’m not sure how much I really did save – not a whole lot as they claim in their advertising.
Anyways, after 3 weeks (much longer then I should have had to wait) I received my merchandise, after opening the package and checking over the monitor I noticed that there was was no power cord included with the package. I called and inquired as to the power cord. They said they don’t carry the power cords.
I said how am I supposed to use this monitor without the power cord? Their answer was they didn’t know. I asked to speak to a supervisor and got put on hold for over half an hour and then got back to the exact same person. I asked again to speak to a supervisor. I was put on endless hold again and then got hung up on.
On 09-09-11 I contacted Ubid.com per telephone and advised the representative that I need a RMA# and a mailing ticket for FED EX to send the merchandise back (this is what their returns policy stated was required for returns to be processed). I was e-mailed all the information and the same day I send the merchandise back to Ubid.com.
My package was received by Ubid.com on 09-15-11 at 1:47 pm sign by E Pearson. I was told by a representative from Ubid.com that my refund will be issued within 10 days. Today is 10-04-11 and after several e-mails and phone calls to Ubid, I received no answer about my refund or a date when I’m suppose to receive my refund.
I tried one more time this morning to speak to a representative and after being on hold for 75 Min which is an average hold time for Ubid.com, I was told there having technical issues and can’t access my account and I would be called back within 1 hour.
Needless to say, I never received a call back, nor have I heard anything about my refund via e-mail.
At this point I strongly believe, that Ubid.com is not issuing a refund, even though my return was exactly as described in ubids.com returns policy and procedures. I think uBid.com is a scam and I will never be bidding on another item there ever again.
Looks like I never get my money back. Lesson learned.
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